Frequently Asked Questions
Shipping & Delivery
What is your shipping policy?
We offer free shipping on all orders within the United States, with no minimum purchase required. Orders are processed within 1–3 business days, and delivery typically takes 6–10 business days, resulting in a total delivery time of 7–13 business days.
Do you deliver to collection points or pickup lockers?
Currently, we deliver to residential and business addresses only. Delivery to collection points or pickup lockers is not supported.
What are your delivery times?
Delivery consists of two stages:
- Processing time: 1–3 business days
- Transit time: 6–10 business days
Total estimated delivery time is 7–13 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking details and number. This allows you to follow your package in real-time.
Which shipping partners do you use?
We work with reliable and trusted carriers to ensure safe and timely delivery across the United States.
What if my package hasn’t arrived or is lost?
If your order has not arrived within the expected timeframe, please contact us at info@claireprescott.com We will investigate the issue with the carrier and resolve it as quickly as possible.
What if my item arrives damaged or broken?
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.
Refunds & Returns
How do I return an item?
You can request a return within 30 days of receiving your order by contacting us at info@claireprescott.com If approved, we will provide instructions on how to return your item.
How long does it take to process a refund?
Once your return has been received and inspected, refunds are processed within 10 business days to your original payment method. Please note that banks may take additional time to complete the transaction.
Who pays for the return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Privacy
How do you protect my privacy?
We use industry-standard security measures, including SSL encryption, to protect your personal and payment information. Your data is handled securely and in accordance with our Privacy Policy.
Will my data be shared with third parties?
We do not sell or rent your personal information.
Payments
What payment methods do you accept?
We accept the following payment methods:
Visa, Mastercard, American Express, Maestro, Google Pay, and Shop Pay.
What currency are payments processed in?
All payments are processed in United States Dollars (USD).
Are my payments secure?
Yes. All payments are secured using SSL encryption and comply with PCI DSS standards, ensuring your payment details remain protected.
How will I know if my payment was successful?
After completing your purchase, you will receive an order confirmation email confirming that your payment was successful.
What should I do if my payment is declined?
If your payment is declined, please try another payment method or contact your bank. If the issue persists, feel free to contact our support team for assistance.
Contact & Support
If you have any questions or need assistance, please contact us:
E-mail: info@claireprescott.com
Phone number: +1 (917) 735-3995
Support page: Contact form
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (EST)
Saturday and Sunday: Closed